Shipping Policy
Last Updated: October 2026
Prime Wave Electricals provides shipping and delivery services for products ordered through our website, subject to product availability and delivery location.
1. Order Processing
Orders are generally processed after:
- Order confirmation
- Successful payment, where applicable
- Product availability confirmation
B2B and bulk orders may require additional processing time.
2. Dispatch
Once an order is ready for dispatch, it may be handed over to a suitable logistics or courier partner.
Customers may receive shipping or tracking information where available.
3. Delivery Time
Delivery time depends on:
- Delivery location
- Product availability
- Order quantity
- Logistics partner
- Weather conditions
- Public holidays
- Transportation conditions
Estimated delivery timelines are not guaranteed unless specifically agreed in writing.
4. B2B and Bulk Shipments
Large or bulk orders may be shipped through transporters, logistics companies or other suitable delivery arrangements.
Shipping charges and delivery terms may be separately quoted for bulk orders.
5. Shipping Charges
Shipping charges may depend on:
- Product type
- Product weight and dimensions
- Quantity
- Destination
- Delivery method
Applicable shipping charges will be communicated during the order or quotation process where required.
6. Incorrect Address
Customers are responsible for providing accurate delivery information.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where applicable.
7. Delivery Issues
If a package appears damaged at the time of delivery, customers should document the condition and contact us as soon as possible.
Customers should retain packaging and supporting photographs/videos until the issue is resolved.
8. Delayed Delivery
Delivery may be delayed due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Transport disruptions
- Strikes
- Government restrictions
- Logistics partner delays
- Other unforeseen circumstances
9. Contact
For shipping-related assistance:
Phone: +91 8340359431
Prime Wave Electricals Private Limited
4th Floor, 83, S.P. Mukherjee Road, Kalighat, Kolkata, West Bengal – 700026, India