Return & Refund Policy
Last Updated: October 2026
At Prime Wave Electricals, we aim to provide quality products and reliable service to our customers.
Because many of our products are electrical appliances and B2B/bulk products, return eligibility may vary according to the product and order.
1. Return Eligibility
A return may be considered in cases such as:
- Wrong product delivered
- Product received in damaged condition
- Product with a manufacturing defect
- Product significantly different from the confirmed order
Customers should contact us as soon as possible after delivery.
2. Damaged Products
Customers should inspect the package and product immediately after delivery.
If a product is received damaged:
- Take clear photographs of the package.
- Take photographs/videos of the damaged product.
- Keep the original packaging.
- Contact our support team with your order details.
Damage claims may require verification with the logistics provider or manufacturer.
3. Defective Products
For products covered by manufacturer warranty, customers may be directed to the manufacturer’s authorized service centre.
Depending on the product and circumstances, Prime Wave Electricals may assist customers with the applicable service process.
4. Non-Returnable Situations
Returns may not be accepted where:
- Product has been used improperly
- Damage was caused by misuse or incorrect installation
- Product was modified or repaired by an unauthorized person
- Product is physically damaged after delivery
- Packaging/accessories are missing where they are required for return
- Return request is made outside the applicable return period
- Product is specifically sold as non-returnable
- Customized or specially procured B2B products cannot reasonably be resold
5. Refunds
If a refund is approved, the refund amount will normally be processed through the original payment method or another method agreed with the customer.
Refund processing time may depend on the payment provider or bank.
6. Replacement
Where applicable, an eligible product may be replaced subject to:
- Stock availability
- Product verification
- Manufacturer/logistics approval
- Applicable return conditions
7. B2B Orders
For bulk and B2B orders, return, replacement and refund terms may be agreed separately in the quotation, invoice or order confirmation.
Where separate written commercial terms exist, those terms will apply to the relevant order, subject to applicable law.
8. Contact for Returns
Please contact us with:
- Order number
- Customer/business name
- Registered mobile number
- Product name
- Reason for return
- Photos/videos where applicable
Phone: +91 8340359431
Prime Wave Electricals Private Limited
4th Floor, 83, S.P. Mukherjee Road, Kalighat, Kolkata, West Bengal – 700026, India